Alera Group is currently seeking a IT Support Specialist- On-boarding.
As an IT Support Specialist - On-boarding you would setup new employee’s accounts and related equipment, close intermediate helpdesk requests, assist in onboarding newly acquired firms, install new hardware and software and travel to local offices in the region when necessary.
Associates Degree in an IT related field and/or current IT certifications from Microsoft and CompTIA
3+ years’ experience in a Desktop Support/Help Desk role
Extensive experience with Microsoft Windows 10 OS
Experience working with ticketing and remote device management solutions
Extensive experience with setup and deployment of desktops, laptops and end user peripherals
Strong Office365 experience with account and end user setup
Solid understanding of DNS, DHCP and VPN network technologies
Strong sense of customer support and customer service skills is required
Excellent communication skills
Be well organized and pay attention to detail
Think logically and have strong problem-solving abilities
Strong ability to write clear, detailed documentation
Be able to travel nationally to firms during implementation if necessary
Be on call and to respond to emergencies when needed
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.