Alera Group, Inc.

Account Representative

Job Locations US-MA-Braintree
ID
2021-2107
Category
Client Service
Type
Regular Full-Time
Firm Name
Cafeteria Plan Advisors

Overview

 

 

Cafeteria Plan Advisors is looking for an Account Representative to join their Employee Benefits team.

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization!

As a third party benefits administrator, Cafeteria Plan Advisors, Inc. has been administering cafeteria plans, including (POP) Premium Only Accounts, (FSA) Flexible (Medical) Spending Accounts and Dependent Care Accounts and (HRA) Health Reimbursement Plans for companies and municipalities for many years. We are the leading administrator of municipal flexible benefit plans in Massachusetts, currently operating cafeteria plans in over one hundred cities and towns across the commonwealth. We also service many clients around New England, with participants located across the country.  

 

Founded in 1989, as a private corporation, Cafeteria Plan Advisors Inc. continues to grow within the benefits industry. Each of our employees brings experience and dedication to our company. With backgrounds in insurance, benefits administration, and claim processing as well as IRS laws governing Cafeteria Plans we are well suited for serving our clients.

 

This position’s primary responsibility is to provide account management including the administration of pre-tax plans work closely with clients to obtain all necessary information, prepare employee materials, process enrollments and terminations, and attend meetings as needed. This role also requires providing customer service to clients and participants.

 

Cafeteria Plan Advisors, located in Braintree, MA, is a third-party administration company that services and supports Section 125 Cafeteria Plan pre-tax programs offered by employers, such as Flexible Spending Accounts, Dependent Care, Transit, Parking, Health Reimbursement Arrangements and Premium Only plans.   

 

Responsibilities

  • Manage implementation of pre-tax plan offerings for municipal and corporate clients including posting and reconciliation of FSA contributions for each client
  • Ensure implementation deadlines are met
  • Create custom materials for client and/or employee meetings and attend open enrollment benefit fair meetings as required
  • Work with the operations/administration group to ensure the system is set up/configured and process the appropriate enrollments for each annual plan year
  • Process new hire/terminations throughout the plan year via the system software working with the client hr/payroll contacts to ensure accurate payroll deductions are taken
  • Respond to all client and participant telephone and email inquiries promptly and provide guidance on pretax program rules/regulations
  • Work with the claims group to ensure participant claims are processed accurately and timely
  • Consistently meet both internal and external deadlines
  • Other duties as assigned

Qualifications

  • Bachelor’s degree or equivalent work experience
  • 1-3 years of related experience, including familiarity with employee benefits administration (FSA, HRA, health, dental etc.)
  • Previous experience with in a payroll or bookkeeping department is a plus
  • Working knowledge of Microsoft Windows applications, including MS Office.
  • Proficient in excel preferred
  • Excellent verbal and written communication skills
  • Highly organized and efficient, with extreme attention to detail
  • Excellent critical thinking, judgment, and prioritization skills
  • Superior customer service and relationship management skills
  • High level of integrity and emotional intelligence
  • Work independently and as part of a team.

Equal Opportunity Employment

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Please email laura.westbrock@aleragroup.com to submit your resume

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