Claims Manager

Job Locations US-WA-Tacoma
Shared Services
Regular Full-Time




Propel is looking for an Claims Manager to join their Commercial Lines team!


Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  


If that is what you’re looking for, this is your chance to be part of an amazing organization!


The Claims Manager supervises and oversees a team of employees in the Claims Department.  The Claims Manager is responsible for supervising the work, monitoring and motivating performance, and facilitating a collaborative team environment, with the secondary responsibility of managing a modest pending of claims of their own.  This managment position assures that all claims related activites are delivered in a manner consistent with Claims Departement service standards, and effectively uses management applications to monitor work in progress, audit files and ensure proper procedures are being followed. 


  • Participates in staff hiring and separation decisions.
  • Conducts timely, thoughtful, and effective performance reviews for all staff which reflect their contribution and productivity against expectations and goals, and provides performance feedback throughout the year.
  • Recommends employee compensation changes and considers and evaluates job descriptions and job duties.
  • Proposes account assignments and team staffing.
  • Approves time off requests and timesheets for staff, ensuring that any overtime worked is appropriate and necessary.
  • Handles employee relations issues with input from Director and HR, which may result in disciplinary action, up to and including termination decisions.
  • Uses independent discretion and judgment about how to manage staff, including workplace flexibility, employee growth and development, team building, and other employee engagement activities, coaching, and addressing team dynamics.
  • Approves expense reports within expense authority level.
  • Manages client accounts ensuring customer satisfaction and acting with a sense of urgency and commitment to excellence.
  • Handles escalated sensitive or complicated claims issues and provides back up to the team as needed.
  • Considers effectiveness of claims services provided to clients and recommends policies and procedures to increase customer satisfaction and team efficiency.
  • Communicates regularly with producers and sales leadership to ensure claims support needs are being met.


Knowledge and Skills:

  • Strong oral & written communication skills.
  • Follow through and attention to detail a must.
  • Has established carrier relationships.
  • Should be regarded as a subject matter expert in all areas of commercial claims.
  • Proficiency in MS Office, Word, Excel, Outlook and PowerPoint.
  • Present to groups requiring public speaking ability.


Experience and Education:

  • Washington and/or Oregon Agents License
  • Minimum 5 years in a Senior Claims Consultant or equivalent capacity including Commercial, Multiline & Work Comp as applicable.
  • Experience in complex loss analysis
  • Continued insurance education (ex. INS, AIC, SCLA, CPCU, CCM etc,)

Other requirements:

  • Must have driver’s license and dependable transportation. Some travel, overnights and extended hours may be required.

Equal Opportunity Employment

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


If you're a California resident, please read the California Consumer Privacy Act prior to applying.




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